Quick Answers
Travel and passport requirements
We've assembled all information related to your arrival, departure, flight recommendations, and pre- and post-event information.
Rooming inquiries
Wondering which room you booked, how to request a roommate, or how to upgrade your room? All details can be found here.
Refund Policy
Registrations are non-transferable. Cancellations filed on or after July 1, 2016 shall not be refunded.
What to pack
Please click here to view our packing recommendations
Attention: Samsung Galaxy Note7 Policy
In light of recent safety issues with the Samsung Galaxy Note7, we are asking our guests who own this model to please avoid traveling with this mobile device.
FAQ Categories
Travel
Passport requirements
What are the dates for the event?
When should I arrive in and depart from Miami?
What airport should I fly into?
Delta Festival Shuttle flight from NYC to MIA
Pre- and post-event
Recommended Miami hotels
Attention: Galaxy Note7 Policy
Rooming
Which room did I book?
I forgot my account password
How do I upgrade my room?
Roommate requests and pairings
Can I bring a guest?
Accessibility
Embarkation and disembarkation
Information about our ship
When and where do I board?
What ports are we stopping at?
When can I disembark the ship?
Programming
Event schedule itinerary
On ship spa
Dietary restrictions and allergies
Wifi and cell service on board
Get in touch
Guest Services
The guest services team at Summit is thrilled to be working with you throughout your entire Summit at Sea experience from booking to disembarkation. Please use the FAQs we have put together for you and the event emails you receive as tools to keep you informed.
We are constantly updating this forum with the most up to date information, so please consider it your hub for all things “SAS”. Should your questions not be answered here or you need further information, do not hesitate to reach out to us using the contact form above. For urgent matters, please email sasconcierge@summit.co.
Our Team
Liza Hyman - Guest Services Director
Claire Quintrell - Guest Services Coordinator
